Frequently Asked Questions

Is your site secure?

Yes, when you enter the quotation process you'll be protected by high level SSL encryption. Our database servers sit behind a firewall and are hardened against all known security threats.

Back to top

How soon after purchasing will I be charged?

This is dependent on your choice of payment, if you pay by credit or debit card you'll be charged immediately.

Back to top

Do I have to inform the insurers of any medical conditions?

Yes, it is paramount that you inform your insurer of any medical conditions. It may increase your premiums; however failure to advise us of pre-existing medical conditions will result in claims for those undisclosed conditions and anything directly or indirectly linked to those conditions not being paid.

Back to top

Can I travel to multiple destinations with a single trip policy?

Yes, for up to two months you can be covered. As long as it is a single trip and your destinations are pre-disclosed at the time of purchase. Back to top

What do I do if I lose my documents?

Don't panic if you misplace your policy documents. Your policy is easily available online in our customer zone on the website. From there you can always print out another copy if you need to do so. If you can't remember your password, just use the forgotten password link. If you have any issues don't hesitate to give us a call.

Back to top

Have you already got a quote?

Just enter your reference to recall your insurance quote.